How to Store & Preserve Our Treats:
Our treats are lacking in unidentifiable ingredients that are hard to pronounce and this is what makes our treats so tasty and desirable. However, many of those unidentifiable words you see on treat packages are preservatives, that keep the treats safe for long periods of time. Since our treats are lacking in such preservatives, we recommend that you place the treats in an air tight container and store them in...
Returns and Exchanges
Given the nature of our perishable products, we cannot accept returns or exchanges, but we always want to make sure that your pet is happy. We will be happy to replace any item(s) in the unlikely event that they might be spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
Damages or Wrong Items Received
Please contact us if you have received merchandise that is incorrect, missing or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. This will allow us to evaluate the issue and make things right.
We are not responsible for damage or loss as a result of shipments being returned to the freight location or being undelivered as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling (with the same care we put into our packaging) and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS), but this is of course out of our control.
Shipping and handling charges are not refundable. Refunds (if approved) will be automatically issued to your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund.